Prism Foundation takes the utmost care to process donations as per the instructions given by our donors, online and offline. However, in the unlikely event of an erroneous donation or if the donor would like to cancel his or her donation, Prism Foundation will respond to the donor within 7 working days of receiving a valid request for a refund from the donor.
The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send Prism Foundation a written request for a refund within 2 days of making the donation to Prism Foundation's official address. The donor will be informed via email about the steps and further action required in this regard.
For any queries related to this Refund Policy or for further assistance, please feel free to contact us via email at info@prismfoundation.co.in.